Shipping & Returns
At Ozalée Beachwear, we are committed to ensuring a smooth experience for our customers. Please review the following details regarding our returns and shipping policies.
Shipping Information
Order Processing
• Please allow 4 to 5 business days for your order to be carefully prepared and packed before shipment.
• You will receive a tracking number as soon as your order has been dispatched.
Delivery Times
At Ozalée Beachwear, all orders are shipped directly from our sunny island of Mauritius via DHL Express.
We ensure fast, reliable, and fully tracked delivery worldwide - so you can follow your order every step of the way.
Mauritius
Express shipping via DHL
Delivery within 1-2 business days
Shipping costs calculated at checkout
Europe
Express shipping via DHL
Delivery within 2-4 business days
Shipping costs calculated at checkout
Africa & Indian Ocean Islands
Express shipping via DHL
Delivery within 4-7 business days
Shipping costs calculated at checkout
Australia
Express shipping via DHL
Delivery within 3-5 business days
Shipping costs calculated at checkout
United States
Express shipping via DHL
Delivery within 2-4 business days
Shipping costs calculated at checkout
All orders are shipped via DHL Express and are fully tracked from dispatch to delivery, so you can follow your package every step of the way.
Your Ozalée pieces are carefully prepared and delivered safely, wherever you are.
If you have any questions about shipping, delivery times, or your order, feel free to contact us at:
contact@ozaleebeachwear.com
Customs and Duties
Please note that customs duties, taxes, or import fees may apply depending on your country.
These charges are set by local authorities and remain the responsibility of the customer. As regulations vary, we recommend checking your country’s import policies before placing your order.
We’re always here if you need any guidance.
Delays
While we do our best to ensure smooth and timely delivery, occasional delays may occur due to customs or courier processes, which are unfortunately beyond our control.
If this happens, you can follow your shipment using your tracking number or contact the shipping carrier directly for the most accurate updates.
Track Your Order
You can track your order every step of the way. Simply use the link DHL Tracking to stay updated on your shipment’s status.
Important Notes
• Items returned outside the 14-day return window or not meeting the return conditions may not be accepted.
• For hygiene reasons, swimwear must be returned with the protective lining intact and show no signs of wear to be eligible for exchange.
Returns Policy
Eligibility for Returns
• Returns must be sent back within 14 days from the date of delivery if the size doesn’t fit or if the item is defective.
• All items must be returned in their original condition- unworn, unwashed, and with all original tags attached.
• Items must be sent back in their original packaging to ensure protection during transit.
• Returned items must show no visible signs of wear, damage, or alteration.
How to Return an Item
• Contact us
Email us at contact@ozaleebeachwear.com with your order number to request a return.
• Prepare your item
Repack your item in its original packaging.
• Send your return
Ship your item to the following address:
Ozalée Beachwear
Royal Road, Cap Malheureux, 30515,
Mauritius
Return Shipping Costs
• Return shipping costs are the responsibility of the customer, except in the case of a manufacturing defect or an error on our part.
Inspection and Exchange
• Once your return has been received and carefully inspected, we will proceed with your exchange, provided all return conditions are met.
• Please note that we offer exchanges only. Refunds are issued only in the case of a defective item.
We truly appreciate your understanding and are always here to assist you. If you have any questions, please don’t hesitate to contact us - we’ll be happy to help.