Shipping & Returns

At Ozalée Beachwear, we are committed to ensuring a smooth experience for our customers. Please review the following details regarding our returns and shipping policies.

 

Shipping Information

 

Order Processing

• Orders require 4 to 5 business days to prepare and pack before they are shipped.

• You will receive a tracking number once your order has been dispatched.

 

Delivery Times

At Ozalée Beachwear, we ship all orders directly from our sunny island of Mauritius via DHL Express, ensuring fast, reliable, and fully tracked delivery to our customers around the world.

Mauritius

Standard shipping: Rs 320 (delivery within 1–2 business days)

Europe

We currently ship to the following European countries:
France, Belgium, Germany, Italy, Spain, United Kingdom, Switzerland, Luxembourg, Netherlands, Austria, Portugal, Denmark, Sweden, Norway, Finland, Ireland, Greece, Poland, Monaco, Czech Republic, Liechtenstein

Standard shipping: €18 (delivery in 3–6 business days)

Africa & Indian Ocean Islands

We currently ship to:
South Africa, Seychelles, Madagascar, La Réunion, Mayotte, Morocco, Egypt

Standard shipping: €16 (delivery in 4–8 business days)

All orders include tracking so you can follow your package every step of the way.
We work exclusively with trusted couriers to ensure your Ozalée pieces arrive safely and promptly, wherever you are.

For any questions about shipping, delivery times, or custom orders, feel free to contact us at:
contact@ozaleebeachwear.com

 

Customs and Duties

• Ozalée Beachwear is not responsible for any customs duties, taxes, or import fees that may apply to your order.

• These charges are determined by your country’s regulations and are the responsibility of the customer.

• We recommend becoming familiar with your country’s import regulations before placing an order.

 

Delays

• Occasionally, customs or courier delays may occur. These are beyond Ozalée Beachwear’s control.

• In such cases, please use your tracking number to monitor your shipment and contact the shipping company directly for updates.

 

Track Your Order

Track your order all the way to your doorstep. Please follow the link for DHL Tracking to stay updated on your shipment’s status.

 

Important Notes

• Items sent back outside the 7-day return window or without meeting the return conditions will not be accepted.

• For hygiene reasons, swimwear without the protective lining or items showing signs of wear will not qualify for returns or exchanges.

 

Returns Policy

 

Eligibility for Returns

• You have 7 days from the date of delivery to return an item if the size doesn’t fit or if there is a defect.

• All items must be returned in their original condition, unworn, unwashed, and with all original tags attached.

• Items must be sent back in their original packaging to ensure protection during transit.

• Returned items must show no visible signs of wear, damage, or alterations.

 

How to Return an Item

1. Contact Us: Reach out to our customer service team at contact@ozaleebeachwear.com to initiate your return process.

2. Prepare the Item: Repack the product in its original packaging, making sure it is secure for shipment.

3. Ship the Item: Send the return package to the following address: Ozalée Beachwear, Royal Road, Cap Malheureux, 30515, Mauritius

 

Return Shipping Costs

• Return shipping costs are borne by the customer, except in cases of a manufacturing defect or an error in your order.

 

Inspection and Exchange

• Once the returned item is received and inspected, we will proceed with an exchange, provided all return conditions are met.

• Please note that we currently do not offer refunds, only exchanges.

 

We appreciate your understanding and are here to assist with any concerns. If you have further questions about our return or shipping policies, feel free to contact us.